This Privacy Policy describes how TrueBits Technologies Ltd. ("TrueBits", "we") collects, uses and protects personal data when you use the VendBoxservice. VendBox is a product of TrueBits Technologies, registered in Tanzania at 7th Floor A.S. Mwamba, Coca Cola road, Mwenge, Dar es Salaam.
1. Information We Collect
- Account data: name, email, phone, business name, role, password hash.
- Operational data: products, customers, orders, payments, inventory and other records you create in the platform.
- Usage data: log files, device, browser and IP address used to operate and secure the service.
- Communications: messages you send to our support team.
2. How We Use Information
- To provide, maintain and improve VendBox.
- To authenticate users, prevent fraud, and secure the platform.
- To send transactional emails (account, order, system notifications).
- To produce aggregated, anonymized analytics and benchmarks.
- To comply with legal obligations.
3. Sharing
We do not sell personal data. We share information only with processors necessary to run the service (cloud hosting, email delivery, error monitoring) under appropriate confidentiality agreements, or where required by law.
4. Data Retention
We retain your data for as long as your account is active and for a reasonable period afterwards to meet legal, tax and accounting requirements. You may request deletion at any time by contacting us.
5. Security
We use encryption in transit, role-based access controls and database row-level security to protect your data. No system is 100% secure; report concerns to us promptly.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. Email mawasiliano@truebitstech.com to exercise these rights.
7. International Transfers
Your data may be processed in jurisdictions other than your own. We rely on appropriate safeguards for such transfers.
8. Children
VendBox is not directed to children under 13 and we do not knowingly collect their data.
9. Changes
We may update this policy. Material changes will be notified inside the product or by email.
10. Contact
Data controller: TrueBits Technologies Ltd. — mawasiliano@truebitstech.com.